Insuretrek

Summary:

InsureTrek, a fast-growing license management platform, implemented Vigil to establish comprehensive monitoring across its full-stack application. With a lean development team serving over 1,000 insurance producers and experiencing 20% MoM growth, the team needed a simple yet reliable monitoring solution to maintain high service quality. By setting up Vigil’s monitoring, they achieved approximately 60% faster issue resolution times and gained complete visibility into their system’s performance.

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What challenges did the InsureTrek team face?

As a growing Insurtech platform, InsureTrek faced the following challenges.

• Limited Visibility: With no existing monitoring solution, the team struggled to identify and diagnose issues in the application
• Reactive Problem Solving: Without proactive monitoring, the team often learns about issues only after customer reports
• Too many tools to use: The team had to sign up for a bunch of applications and maintain subscriptions across all of them to bring in end-to-end monitoring
• Resource Constraints: With a lean development team, managing a rapidly growing platform needed an efficient solution that wouldn’t add operational overhead

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Solution

InsureTrek implemented Vigil’s comprehensive monitoring, taking advantage of its complete feature set.

1. Error Monitoring
   • Gained immediate visibility into application errors and exceptions
   • Automated error tracking with detailed stack trace and context
   • Track exception occurrence patterns and re-occurrences based on the version data tracked as part of exceptions
2. API Monitoring
   • Deployed monitoring for all API endpoints
   • Tracked API usage patterns, success rates, and failure points
   • Gained visibility into usage of older API endpoints that are to be depreciated
3. Job Monitoring
   • Implemented monitoring for scheduled tasks and background jobs
   • Gained insights into job execution patterns and performance
   • Configured context messages to be part of job success and failure events to gain better visibility
4. Uptime Monitoring
   • Configured continuous uptime checks for the platform
   • Received instant notifications for any service disruptions
   • Maintained detailed uptime logs for service level tracking

Implementation

The implementation process was straightforward:

1. Integrated Vigil’s SDK into their backend systems
2. Configured uptime monitoring for their production environment
3. Set up escalation matrix and configured their notification channels
4. Setup environment in their non-production environment, tested and repeated the same for the production environment

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Total implementation time: One day

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Results

Quantitative Improvements

• 60% reduction (approx.) in the mean time to resolution (MTTR)
• 100% visibility into system issues, compared to zero monitoring earlier
• Consolidated monitoring tools in a single platform
• Early detection of critical problems before large-scale impact

Qualitative Benefits

1. Enhanced Developer Productivity
   • Developers spend less time investigating issues
   • Detailed error context helps with faster resolution
   • Single dashboard for all monitoring needs
2. Improved Customer Experiences
   • Faster error resolution before large-scale impact
   • Faster response to any service disruptions
3. Scalable Operations
   • Reduced operational overhead
   • Comprehensive visibility despite lean team size

Key Takeaways

1. Unified Monitoring: Vigil’s all-in-one solution eliminates the need for multiple tools, simplifying the monitoring process
2. Quick Implementation: The team achieved complete monitoring in about a day
3. Team Efficiency: Despite a lean team, InsureTrek maintains high service quality through monitoring and alerts

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Testimonial

Vigil transformed our ability to maintain and troubleshoot our platform. With our rapid growth, having comprehensive monitoring that’s easy to implement and manage has been crucial. The 60% reduction in resolution time speaks for itself
~Vikram, Technical Lead, InsureTrek

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About InsureTrek

InsureTrek is a self-service license management SaaS platform serving over 1,000 insurance producers. Its platform simplifies the insurance licensing process for producers and agencies by interfacing with the National Insurance Producer Registry (NIPR) system and making it easier to apply for, renew, or reinstate licenses. 

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About Vigil

Vigil is an all-in-one monitoring solution that combines various features, such as Error management, API monitoring, Job monitoring, and uptime checks, into a single platform. It offers seamless integration with various tech stacks and visibility into system usage and issues.